casinoscores Privacy Policy — Here's Exactly What We Do With Your Data

When you register on casinoscores, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect identity verification documents when required to comply with applicable Philippine regulations, such as a government-issued ID or proof of address. During your use of the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs. Payment-related information such as GCash account references, Maya wallet identifiers, or bank account details are collected solely to process your deposits and withdrawals. We do not store full card numbers or complete banking credentials on our servers. Usage data — including which games you play, how long you spend on the platform, and which features you interact with — is collected to improve your experience and to meet our responsible gaming obligations. All data collection is limited to what is genuinely necessary for the operation of the platform and compliance with Philippine law.

Your personal data is used primarily to create and manage your casinoscores account, process transactions, and deliver the platform features you signed up for. We use your contact details to send you account-related communications such as deposit confirmations, withdrawal updates, and security alerts — these are not optional marketing messages, they are part of running your account safely. Identity and age verification data is used to confirm that you meet the minimum age requirement of 21 years and to comply with anti-money laundering obligations under Philippine law. Technical and usage data helps us identify and fix platform issues, optimise performance for mobile users across the Philippines, and detect unusual account activity that may indicate fraud or unauthorised access. We may use aggregated, anonymised data for internal analytics and platform improvement — this data cannot be traced back to any individual player. We do not use your personal information to make automated decisions that significantly affect you without human review. If we ever wish to use your data for a purpose not listed here, we will notify you and seek your consent before doing so.

casinoscores does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We share data only with trusted service providers who help us operate the platform, such as payment processors (GCash, Maya, and partner banks), identity verification services, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may disclose your information to Philippine government authorities or regulatory bodies if required by law, court order, or to investigate suspected fraud or illegal activity. In the event that casinoscores undergoes a business restructure or ownership change, your data may be transferred to the new entity — but only under the same privacy protections described in this policy, and you will be notified in advance. We do not share your data with other gaming platforms, advertisers, or data brokers. Any third party that receives your data is held to the same standard of care that we apply internally.

Your personal data is stored on secure servers using industry-standard encryption protocols, including TLS for data in transit and AES-256 for data at rest. Access to personal data within the casinoscores team is strictly limited to personnel who need it to perform their job functions, and all staff with data access are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to ensure our systems remain protected against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities within the timeframes required by applicable law. We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal and regulatory obligations — typically no longer than five years after account closure. Once the retention period has passed, your data is securely deleted or anonymised. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials private.

Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you at any time by submitting a request to [email protected]. You also have the right to request corrections to any inaccurate or outdated information in your account profile. If you believe your data has been processed unlawfully or without a valid basis, you have the right to object to that processing and to request that we restrict how we use your data while the matter is reviewed. You may request the deletion of your personal data, subject to our legal obligations to retain certain records — for example, transaction histories required for regulatory compliance cannot be deleted on request alone. If you wish to receive a copy of your data in a portable, machine-readable format, you may request a data export and we will provide it within a reasonable timeframe. All data rights requests are handled by our support team and will be acknowledged within five business days. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines.

casinoscores uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand how players navigate the platform — this data is aggregated and does not identify you personally. We do not use third-party advertising cookies or tracking pixels that share your behaviour with external ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. When you first visit casinoscores, you will be informed about our use of cookies and given the opportunity to review this policy. If you continue using the platform after being informed, we take that as your acceptance of our cookie practices as described here.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make changes, the revised policy will be published on this page with an updated "last updated" date at the top. For significant changes that materially affect how we use your data, we will make reasonable efforts to notify you directly — either through the platform or by email if we have your contact details on file. Continuing to use casinoscores after a policy update has been published means you accept the revised terms. If you do not agree with any changes, you should stop using the platform and contact us to request account closure and data deletion where applicable. We encourage you to review this page periodically so you are always aware of how your information is being handled. For any questions or concerns about this policy, please reach out to us at [email protected].